If I could leave a review with 0 stars, I absolutely would. My family rented a car, as I have to travel a considerable distance for a mandatory training and we need an extra vehicle for the week. The scheduling, made well in advance, went without error and we received a confirmation email that said we were to pick the car up today at noon. Upon our arrival at 11:45, the office was completely deserted and no one was answering our calls. A call to the Enterprise customer service line proved completely unhelpful and we were simply told to go to another location to rent a car. Because we had expected this to be handled with efficiency, we had made other time-sensitive plans for the day. So tomorrow, we will be heading to a location well out of our way just so I can have transportation for an event that is necessary if I would like to keep my job.
I had an absolutely horrible experience here. I went through the website, set my pick-up and drop-off times, and thought everything was set. I get there at noon, the time set on the website and they were closed, and the door was locked. I happen to catch one guy as he was leaving for the day. He told me there was still someone there. I knocked on the door and got inside. I then informed they would not accept a debit card or cash for my rental, that I needed a major credit card or two utility bills. I don't own a major credit card and don't normally carry utility bills with me. Since they closed at noon, they weren't going to wait for me to go home and get any bills, so I was unable to rent a car. This ruined my plans for the upcoming week. I was told it's in the fine print that that can't accept cash or debit cards.... would have been nice to know ahead of time. Very disappointed.
Very accommodating & helpful
Courteous, clean cars, didn't explain any of the gadgets or how everything worked but otherwise decent
Truly great customer service reps, they have helped me get out of quite a few tough situations over the years and every I would recommend their services to anyone that I know truly a great company and thank you for all of your help they have came through tremendously I give you guys five stars and two thumbs up and thank you for always being so reliable. And this would be a place that I would be proud to say that I worked at. Continue to keep up the Fantastic work.
Enterprise Rent A Car is a US Car Rental based in Waynesburg, Pennsylvania. Enterprise Rent A Car is located at 138 Jefferson Rd, Waynesburg, PA 15370, USA.
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